Frequently Asked Questions

Airport Transfer FAQs

How do I book an airport transfer with Alpha New Forest Taxis?

You can book online through our booking form or call us directly on 07770617891. We cover all major airports, including Heathrow, Gatwick, Bournemouth, and Southampton.

Do you provide airport meet and greet services?

Yes. Our driver will meet you inside the terminal with a name board, assist with your luggage, and ensure a smooth transfer to your destination.

How early should I book my airport taxi?

We recommend booking at least 24 hours in advance to guarantee availability, especially for Heathrow and Gatwick transfers.

Are your airport transfer prices fixed?

Yes. All our airport transfer fares are fixed — no surge pricing or hidden fees. What you see is what you pay.

Do you track flight arrivals?

Yes. Our team monitors live flight information so that your driver arrives exactly when your flight lands — no extra waiting charges if your flight is delayed.

What airports do you serve from the New Forest area?

We cover Heathrow, Gatwick, Luton, Stansted, Bournemouth, and Southampton Airports, offering reliable door-to-door transfers.

Can I book a return airport transfer?

Absolutely. When filling out your booking form, simply tick “return journey,” and we’ll confirm both transfers for you.

Do you offer airport transfers for groups or families?

Yes, we provide spacious vehicles suitable for families and group travel. Child seats and booster seats are available upon request.

What if my flight is delayed or cancelled?

We track your flight, so we’ll adjust your pickup time automatically. If your flight is cancelled, we’ll reschedule your booking at no extra cost.

Are your drivers licensed and insured?

All Alpha New Forest Taxis drivers are fully licensed, insured, and DBS-checked for your peace of mind.

Seaport & Cruise Transfer FAQs

Do you provide transfers to and from cruise terminals?

Yes, we offer transfers to Southampton, Portsmouth, and Dover Cruise Terminals, ensuring timely drop-offs and pickups.

How much luggage can I bring for a cruise transfer?

Our vehicles can accommodate standard cruise luggage. For extra-large loads, please mention it when booking, and we’ll allocate a larger car.

Do you assist with luggage at the cruise terminal?

Yes. Our drivers will help with loading and unloading luggage, ensuring a smooth and stress-free start or end to your cruise.

Can I book a direct transfer from an airport to the cruise terminal?

Definitely. We specialize in airport-to-seaport transfers, perfect for travelers connecting flights to cruises.

Are your cruise transfer prices per vehicle or per person?

Our fares are per vehicle, not per person — making group travel affordable and convenient.

Local Taxi Service FAQs

Do you provide local taxi services around the New Forest?

Yes, we serve Lyndhurst, Brockenhurst, Lymington, New Milton, and Christchurch, offering reliable taxis for local journeys.

Can I book a short local trip through your website?

Yes. You can use our online booking form or call directly for local rides to train stations, hotels, or local attractions.

Do you provide taxis for nights out or special occasions?

Of course. Whether it’s a restaurant trip, wedding, or event, Alpha New Forest Taxis provides professional, timely service.

Are your taxis pet-friendly?

Yes, small pets are welcome, but please mention this when booking so we can allocate a suitable vehicle.

Do you accept card payments for local rides?

Yes, all our vehicles accept card and contactless payments for your convenience.

General Booking & Payment FAQs

Can I get a receipt or invoice for my journey?

Yes, we provide receipts and invoices upon request for both personal and business travel.

How do I know my booking is confirmed?

Once you submit the booking form, you’ll receive an email confirmation and a follow-up call if required.

What happens if I need to cancel my booking?

You can cancel up to 12 hours before your trip free of charge. Late cancellations may incur a small fee.

What payment methods do you accept?

We accept cash, credit/debit cards, contactless, and bank transfers for pre-booked rides.

Coverage & Service Areas FAQs

Which areas do you cover in the New Forest?

We cover Lyndhurst, Brockenhurst, Lymington, New Milton, Christchurch, Totton, and nearby towns.

Do you offer long-distance taxi transfers?

Yes, we provide long-distance transfers to London, Birmingham, Bristol, and all major UK destinations.

Are your taxis available 24/7?

Yes, Alpha New Forest Taxis operates 24 hours a day, 7 days a week, including holidays.

Do you provide corporate or business account services?

Yes, we offer corporate accounts for regular business travel with monthly invoicing options.

How do I contact Alpha New Forest Taxis for urgent bookings?

For urgent or same-day bookings, call us directly at 07770617891 for the fastest response.

Tours, Weddings & Event Travel FAQs

Do you offer New Forest tours and UK tours?

Yes. We provide private New Forest tours and longer UK tours with flexible pickup times, custom routes, and comfortable vehicles for couples, families, and small groups.

Can I book transport for Royal Ascot, Wimbledon, Twickenham rugby, or Henley Royal Regatta?

Absolutely. We provide event travel for Royal Ascot, Wimbledon tennis, Twickenham rugby, and Henley Royal Regatta, with pre-booked pickup times and return journeys.

Do you provide wedding taxis and group bookings?

Yes. We arrange wedding taxis for couples and guests, plus group bookings for celebrations, parties, race days, corporate outings, and family events.

Can you collect from Lymington Marina?

Yes. We regularly provide taxi transfers to and from Lymington Marina, nearby yacht clubs, ferry terminals, hotels, and holiday accommodation.